Privacy Policy

1. Who we are

Create Anew Skin Studio (referred to in this policy as "we," "us," or "the Studio") is a non-medical aesthetics studio located at Studio 7, Sola Salons North Scottsdale, 15454 N Frank Lloyd Wright Blvd, Suite A2, Scottsdale, AZ 85260. We operate the website createanewskin.com and provide skin tightening and body sculpting services using the ExoSkin Cryo + EMS + Heat technology.

This Privacy Policy explains how we collect, use, share, and protect personal information about visitors to our Website and clients who book or receive services from us.

2. Information we collect

Information you provide directly

When you contact us, book a consultation, or become a client, you may provide:

• Contact information: name, email, phone number, mailing address
• Booking and service details: services booked, appointment times, your goals and preferences
• Payment information: credit card details and billing address, processed by our third-party payment provider (Vagaro). We do not store full payment card numbers on our servers.
• Consultation information: general information you share so we can recommend appropriate services, including details about your skin, weight-loss history, and treatment goals. This information is not protected health information in the HIPAA sense because we are not a HIPAA covered entity, but we treat it as confidential.
• Photos: with your written consent, we may take before-and-after photos for our records or, with separate written consent, for use in marketing
• Communications: the content of emails, texts, or messages you send us

Information collected automatically

When you visit our Website, we automatically collect:

• IP address, browser type and version, operating system
• Pages you view, time spent, referring URL, and search terms used to find us
• Device information such as screen size and device type
• Cookie and similar tracking technology data (see Section 4)

3. How we use your information

We use the information we collect to:

• Provide services you have booked, including scheduling, treatment, and follow-up
• Process payments through our payment provider
• Respond to inquiries, send appointment reminders, and confirm bookings
• Communicate with you about sessions, results, recommendations, and follow-up care
• Send marketing communications only when you opt in (you can unsubscribe anytime)
• Improve our Website, services, and customer experience
• Comply with applicable laws and protect our legal rights

4. Cookies and tracking

Our Website uses cookies and similar technologies to function properly, remember your preferences, and understand how visitors use the site. The cookies we use include:

• Essential cookies that the site needs to operate
• Analytics cookies (such as Google Analytics) that help us understand site traffic. These do not personally identify you.
• Marketing cookies (such as Meta Pixel, if used) that may help us show relevant ads. We do not use these unless you opt in or the law permits.

You can control cookies through your browser settings. Blocking some cookies may impact site functionality.

5. Sharing your information

We do not sell your personal information. We share information only as follows:

• Service providers: companies that help us operate the Website, process payments, send email, schedule appointments (Vagaro), host the Website (Cloudflare), and provide analytics (Google Analytics). These providers access information only as needed to perform their services.
• Legal compliance: when required by law, subpoena, or court order, or to protect our rights, property, or safety
• Business transfers: if we sell or transfer parts of our business, your information may be transferred as part of that transaction
• With your consent: when you give explicit permission (for example, to use a testimonial or before-and-after photo)

6. Third-party services

Our Website embeds or links to third-party services, including:

• Vagaro (booking and payment): governed by Vagaro's Privacy Policy
• Google Analytics and Google Maps: governed by Google's Privacy Policy
• Cloudflare (hosting and security): governed by Cloudflare's Privacy Policy

We are not responsible for the privacy practices of these third parties. We encourage you to review their policies.

7. How we protect your information

We take reasonable physical, technical, and administrative measures to protect the information we collect. Payments are processed through PCI-compliant payment processors. Our Website uses HTTPS encryption. We restrict access to client information to authorized personnel.

No method of online transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide information to us at your own risk.

8. Data retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Before-and-after photos used in marketing are retained until you withdraw consent. You may request deletion of your data at any time by contacting us (see Section 12).

9. Your rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to access information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to withdraw consent for use of your photos in marketing

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). If you are in the European Union or United Kingdom, you have additional rights under GDPR. To exercise any of these rights, contact us (see Section 12).

10. Children's privacy

Our Website and services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last Updated" date. Material changes will be communicated to existing clients by email or in-Studio notice.

12. Contact us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Create Anew Skin Studio
Studio 7, Sola Salons North Scottsdale
15454 N Frank Lloyd Wright Blvd, Suite A2
Scottsdale, AZ 85260
Phone: (480) 779-0345
Email: contact@createanewskin.com